This chapter describes the MPT support policy and the following customer services that are available to support the MPT 1.4 release:
MPT web site
Software problem reporting and resolution process
Cray Service Bulletin
Cray Inc. offers standard support for problems in the following categories:
Run-time problems specific to Cray computer systems
Fixes to problems will be made available through one of the following mechanisms:
Cray Inc. will address MPI and SHMEM problems in a timely fashion.
Cray Inc. will help customers resolve PVM problems by forwarding general PVM problems to developers at Oak Ridge National Laboratories (ORNL) and the University of Tennessee, and assisting in their resolution. Problems with Cray enhancements to PVM will be addressed in a timely fashion.