| Message Passing Toolkit: Release Notes - 004-3689-001 | ||
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This chapter describes the MPT support policy and the following customer services that are available to support the MPT 1.4 release:
MPT web site
Training support
Software problem reporting and resolution process
Cray CRInform
Cray Service Bulletin
Additional resources
Cray Inc. offers standard support for problems in the following categories:
Build problems
Run-time problems specific to Cray computer systems
Fixes to problems will be made available through one of the following mechanisms:
Upgrade utility
Major release
Minor release
Cray Inc. will address MPI and SHMEM problems in a timely fashion.
Cray Inc. will help customers resolve PVM problems by forwarding general PVM problems to developers at Oak Ridge National Laboratories (ORNL) and the University of Tennessee, and assisting in their resolution. Problems with Cray enhancements to PVM will be addressed in a timely fashion.
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