5.5. CRInform

Cray Inform (CRInform) is a web-based information and problem-reporting service for customers. Using CRInform, you can do the following:

• Report software problems

• Request technical assistance

• Communicate directly with other customers

• Read about similar software problems reported at other sites

• Learn about solutions to various problems

• Find information about classes

• Read about new products, and more

CRInform automatically logs as news items those events that are pertinent to your site, so you do not have to search through the system for new information. The logged events include changes in SPR or RTA activity, new orderable software, new issues of the Cray Service Bulletin, new field notices (FNs), new software release documents, new software problem fix information, new marketing information, and new CRInform information. You can also get automatic email notification of any or all of the news items.

Version 4.0 of CRInform is available through the web. You need access to the CRInform web server and a browser (such as Netscape), which allows you to view information and make service requests. You can use your own site's browser, or use either the Mosaic or the Lynx browser available on the CRInform system. You can access CRInform at the following URL:

http://crinform.cray.com/