5.4. Software problem reporting and resolution process

If you experience problems with MPT 1.4, contact your service representative. Your service representative will work with you to resolve the problem. If you choose to have full-time or part-time on-site support, your on-site support personnel are your primary contacts for service. If you have elected not to have on-site support, please either call the Customer Support Center and report your problem to them or submit a request for technical assistance (RTA) through the CRInform program (see Section 5.5).

When you report problems, use the product name most appropriate for the problem and refer to MPT for all products. Use any of the following product names:

• PVM

• MPI

• LIBSMA

For current information on the status of reported problems, see the Software Problem Report (SPR) section of CRInform.